COLLABORATIVE CHANGE FACILITATION
Collaborative Change is a process that engages diverse groups of invested stakeholders in solving complex problems through multi-partner, multi-sector systems change. System change often gets bogged down in scarcity focused conflict, fear of the new, and unaligned vision. We shape shared intent and collective ownership through a facilitated processes brings deep qualitative research, trends analysis, expert engagement, and community involvement to break down barriers and drive commitment to tangible outcomes for our communities.
DEFINING A CROSS-SECTOR APPROACH TO CHANGE
Through Design Impact, I worked with the University of Cincinnati to bring together collaborative change experts from across the nation for multi-day events to define new approaches to collective social change. This process resulted in a new network of practitioners, a new university journal, and a defined approach to change as showcased in the field guide linked below.
BUILDING A FINANCIAL CAPABILITY NETWORK
Design Impact was hired by the United Way of Central Ohio to build a financial capability network from an unaligned group of organizations. We conducted research and brought customers directly into the room with practitioners to define how communities could be better served. This six month process launched a sustained network of several non-profit and publicly funded entities working in concert to serve communities in central Ohio.
DEVELOPING A CULTURE OF COLLABORATION FROM THE BOTTOM UP
While at Design Impact, we were engaged by Montgomery County Jobs and Family Services to develop a culture of collaboration throughout their 1,000 person organization. By building a customer centered leadership development program we generated seven, new and sustained, interventions--from a new self-scanning lab, to a mobile assistance unit, to a cross-training program--that all increased staff retention and customer satisfaction.
IMPROVING JOB QUALITY THROUGH COLLABORATIVE DESIGN
Design Impact worked with the National Fund for Workforce Solutions to understand how Human-centered Design could improve job quality. By working with teams from a diverse group of small to medium sized businesses, we found that HCD allowed teams to develop discreet job quality interventions while improving individual performance--and organizational outcomes.